Terms and conditions

Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – Right of withdrawal
Article 6 – Exclusion of right of withdrawal
Article 7 – The price
Article 8 – Payment
Article 9 – Complaints procedure
Article 10 – Disputes
Article 11 – Additional or deviating provisions
Article 12 – The subscription, the price and the charges

Article 1 – Definitions

In these terms, the following is understood:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
Day: calendar day;
Duration transaction: a distance contract concerning a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Model form: the model withdrawal form that the entrepreneur makes available that a consumer can fill in when they want to exercise their right of withdrawal.
Entrepreneur: the natural or legal person offering products and/or services remotely to consumers;
Distance contract: a contract whereby, within the framework of a system organized by the entrepreneur for remote sales of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more techniques for distance communication;
Technique for distance communication: means that can be used to conclude a contract without the consumer and entrepreneur having to be in the same space simultaneously.
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

Integration Academy

Vico Development B.V.

Walserij 4, 2211 SJ Noordwijkerhout, The Netherlands

Chamber of Commerce: 42090651

VAT: NL869669692B01

📧 klantenservice@cursus-group.nl

📞 +31 252 823 445

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and they will be sent to the consumer free of charge upon request as soon as possible.

If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that they can be easily stored by the consumer on a durable data carrier.

In the case that in addition to these general terms and conditions specific product or service conditions also apply, the second and third paragraph apply accordingly and in case of conflicting general terms and conditions, the consumer can always invoke the applicable provision that is most favorable to them.

Article 4 – The offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer.

Article 5 – Right of withdrawal

When delivering products:

When purchasing products, the consumer has the option to dissolve the contract without giving reasons for 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

During the cooling-off period, the consumer will handle the product and packaging carefully. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product.

When delivering digital content (access to the course):

See article 6.

Article 6 – Exclusion of right of withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time before concluding the contract.

Exclusion of the right of withdrawal is only possible for services:

whose delivery has begun with the express consent of the consumer before the cooling-off period has expired;
concerning bets and lotteries.

The subscription is a contract for the supply of digital content. The digital content is supplied at the moment the consumer opens the course. From that moment no cooling-off period applies.

Article 7 – The price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes as a result of changes in VAT rates.

The prices stated in the offer of products or services include VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors.

Article 8 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1.

The consumer has the duty to immediately report inaccuracies in provided or stated payment details to the entrepreneur.

In case of default by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 9 – Complaints procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the execution of the contract must be submitted fully and clearly described to the entrepreneur within 2 months after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days calculated from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.

Article 10 – Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law. Even if the consumer resides abroad.

The Vienna Sales Convention does not apply.

Article 11 – Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 12 – The subscription, the price and the charges

The course is offered as a subscription. The consumer chooses the term — monthly, six months or twelve months — and which components to take. The corresponding monthly amount and the minimum term are shown on screen before checkout.

Every subscription gives access to both levels, A2 and B1, for the same amount.

The first month is charged immediately at sign-up. With that same payment the consumer grants a continuous authorisation (SEPA direct debit mandate) through payment provider Mollie. The monthly amount is then charged from the same account every month, on the date stated in the confirmation email.

The subscription runs for at least the chosen minimum term: one, six or twelve months. After that it continues for an indefinite period and can be cancelled at any time, with a notice period of at most one month.

Cancelling is as easy as signing up. It can be done online at integrationacademy.nl/opzeggen or by email to klantenservice@cursus-group.nl; no phone call, paper form or portal is required. Cancellation takes effect at the end of the current month, or at the end of the minimum term if that is still running. A cancellation must be received no later than seven days before the next payment, and during the minimum term no later than seven days before its end; if it arrives later, that payment still takes place and the subscription ends one month later. Months already charged are not refunded.

Access to the learning environment lasts for as long as the subscription runs and is paid. If a charge fails, access remains for two more days; after that it pauses until payment is received. If payment is not made, the subscription ends and access lapses.

The price is fixed for the duration of the minimum term. If the monthly amount changes after that, the consumer is told by email at least 30 days in advance and may cancel before the new price takes effect.

Anyone who scratches the scratch card on the website and leaves their email address pays € 9.95 for the first month instead of the regular monthly amount, with a six or twelve month subscription (not with the monthly subscription). That offer is valid for 30 days and can only be used with the email address it was requested for. A promotion applies to the first month only, unless the promotion itself expressly states otherwise; the months after that are charged at the regular monthly amount. Discounts are not combined.

An access code is personal and intended for use by one student. The entrepreneur may limit the number of times a code can be redeemed to prevent one code being used by several people; that limit is set generously enough to allow normal use across multiple devices.

Article 13 – Governing language

These terms exist in Dutch, English and Arabic. The Dutch text is the binding version. Where a translation differs from it, the Dutch wording applies.

The English and Arabic versions exist to make the terms readable for those who do not read Dutch. The Dutch text can be requested at any time via klantenservice@cursus-group.nl.

Integration Academy